The customer has the right to rescind the contract, without stating the reason, within 14 days.The withdrawal period expires after 14 days:
a) in case of sale contract of one product only, from the day the customer or a third party, other than the carrier and designated by the customer himself/herself, gains physical possession of the item(s); or
b) in case of sale contract of multiple products, ordered together and delivered separately, from the day the customer or a third party, other than the carrier and designated by the customer himself/herself, gains physical possession of the item(s); or
c) in case of sale contract of a product consisting in multiple batches or items, from the day the customer or a third party, other than the carrier and designated by the customer himself/herself, gains physical possession of the last batch or item.
In order to exercise the right of withdrawal the customer is bound to notify us (at the following address: Italiantouch s.r.l., Via Bergognone 14, 20144 Milano, phone: 0800-3681792, fax: +39 02 89623481, e-mail: email@example.com) of your decision to rescind the present contract with an explicit statement (for example a letter sent by post, fax or e-mail). For this purpose the customer may use the standard withdrawal form attached, but this is not compulsory.
In order to abide by the withdrawal time limit the customer simply needs to send us the withdrawal statement before the expiry of said withdrawal period.
If the customer rescinds the present contract he/she will be refunded all payments he/she has made in our favour, including delivery expenses (except for additional costs resulting from your choice to opt for a delivery method other than our less expensive standard delivery method) without undue delay and, in any case, no later than 14 days of the date we will be informed of your decision to rescind the contract. Said refunds will be carried out using the same payment method used for the initial transaction, unless otherwise requested by the customer himself/herself; in any case he/she will not be requested to incur any costs as consequence of this refund. In case of withdrawal from a Multiple Order the delivery fees regarding this latter will not be refunded unless the customer is to rescind the entire Multiple Order contract.
The customer is kindly requested to send back the products without undue delay and, in any case, within 14 days of the date when he/she has notified his/her withdrawal from the present contract, following the procedure hereinafter. The term is observed if the customer returns the Products before the expiry of the previously mentioned 14-days period.
The return occurs at our expense.
The customer shall return the Product via UPS courier service, attaching the pre-printed and pre-paid label provided together with the Product to the packaging of the Product. The customer may then contact UPS, 08457 877 877, in order to arrange the date and place for collecting the parcel.The customer is solely responsible for the value reduction of the goods resulting from the handling of the Product(s) other than that strictly necessary to establish the nature, features and functioning of the Product(s).
Exclusion of the right of withdrawal
We would like to remind you that for Custom Made Products (as defined and disciplined by art. 5.9 of our Terms and Conditions of Sale), the right of withdrawal shall not apply, pursuant to art.59, I par, lett. c of D.Lgs n. 206, 6 september 2005 ("Consumer Code"), as they are custom-packed and/or clearly personalized products.Therefore, if you purchased one or more Custom Made Products, you won't be able to exert the right of withdrawal regarding such products
DOWNLOAD THE STANDARD WITHDRAWAL FORM AND RELATIVE INSTRUCTIONS
Click here to download the standard withdrawal form and instructions
Right of Withdrawal - PDF